Returns
To initiate a return, please visit our returns portal below
Initiate Return
We are able to accept returns on certain items, as messaged on the product detail page.
Items marked “refundable” can be returned (in their original, undamaged condition) within 14 days of delivery. If you choose a return for store credit, return shipping is free! If you would like a return to your original form of payment, we charge a restocking fee equal to 15% of the item’s full retail price before discounts or promotions. In either case, we do not reimburse for the original cost of shipping.
We never want you to be displeased with your experience on our site. For any order-related issue, concern, or dissatisfaction, email us at customerservice@trnk-nyc.com and we’ll do our absolute best to make things right!
Damage Policy
If your item arrives damaged please email us at customerservice@trnk-nyc.com immediately! If the shipping carton is visibly damaged from the outside, we ask that you refuse delivery with the shipping provider, and contact TRNK customer service (via email) within 24 hours of delivery. If the damage is discovered upon opening the package, please contact us immediately and we will followup with further instructions. In certain instances, we may ask you to complete a damage claim form in order to more effectively process the refund or exchange.
We suggest you always be present for delivery. We are not liable for any damages should you waive a signature requirement with the shipping carrier.
Lost or Stolen Packages
We require signatures on packages valued above $200, and all orders that ship USPS Express or UPS 2nd Day Air. In the event your item was lost, stolen, or mis-delivered, please email us at customerservice@trnk-nyc.comwithin two business days of delivery. It is not our policy to replace lost, stolen, or mis-delivered packages. We suggest you always have packages delivered to a secure location where someone will be able to receive the goods (office building, doorman building, etc.).