Shipping
How much does shipping cost?
Our products ship via parcel or freight carriers. Rates are assigned at checkout based on each item's required shipping method.
Small packages will ship with a standard parcel carrier such as USPS, UPS, DHL, or FedEx. A signature is required for packages valued over $200. Depending on the destination, transit times for parcel shipments typically range from 5-7 business days.
Large or heavy pieces of furniture (ie, sofas, dining tables, armchairs) require shipping by one of our trusted freight carriers. Once your order is ready for delivery, the chosen freight carrier will reach out via phone or email to schedule a delivery appointment. Depending on the destination, transit timeframes for freight shipments are typically 1-3 weeks.
Do you offer expedited shipping?
Please get in touch with help@trnk-nyc.com with any additional questions regarding expedited shipping and alternative delivery options.
Do you ship internationally?
Our website facilitates the calculation of shipping fees within the continental United States. For international shipments, please get in touch with help@trnk-nyc.com.
Alternatively, clients may consider utilizing Hop Shop Go, a third-party service consolidating orders from across the United States for international shipping in a single, bulk package.
Claims
If your package arrived damaged or broken, or if the quality is not to your satisfaction, please complete our damage claim form.
Do not dispose of exterior packaging, as photos will be required in the claims process. However, please inspect the pieces within 48 hours of receiving the shipment. Please keep the original packaging and wait for further instructions after reporting damage.